In general, the process of outsourcing specific business functions to a third party is called Business process outsourcing. Businesses can outsource the core and non core business functions. The usual practice by companies are to outsource Accounting functions, HR functions, Sales & Marketing, customer support, IT support services, Procurement etc.

This will give opportunities to companies to explore skilled talents from the BPO Company and at a lesser cost. The BPO companies can provide flexibility in terms of deliverables, costs, meeting deadlines and implementing technological advancements.

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Emperical has been one of the leading BPO Call Centre Outsourcing service providers to Global clients for nearly a decade. The BPO services includes providing technical calls support, non-technical support, order taking services, BPO sales, customer services, helpdesk solutions etc.

We specialise the following BPO Functions.


Email Support Services

Responding to emails received is crucial for any business, especially these days where email has become a major communication medium. Large organizations receive loads of emails daily and responding to each one of them becomes a tedious process for them and so such companies started to outsource their Email support to BPO companies.

Chat Support Services

It's becoming inevitable to address queries of online customers as businesses are inclining towards online mode. Chat support creates opportunity to answer customer's questions instantly while they are browsing, facilitate their online experience for smoother navigation and grab them from dropping out. The chats can be either solving a product or service related query or request for a call back or selling a product or service. We offer Chat support service to handle such process.

There is a potential to save 20-30% of customers from getting dropped out. Online customers have started to expect online chat support in websites for quick answers. Chat support is not restricted to technical support only and applicable to any type of websites.

Qualities of a good chat support

  • Instant responses
  • Use of Easy to understand language
  • Professional
  • Error Free
  • Proactive


  • Each desk can handle up to 3 concurrent chats
  • Exclusive desk for each client.
  • Group chat options
  • Chat forwarding / escalation
  • Reports on daily chats
  • Monthly consolidated reports


  • We will be using 5-6 trained resources to provide 24x7 support for 1 desk.
  • Knowledge base with FAQs will be created for each client.
  • The scope of services will be limited to knowledge base.
  • The knowledge base will be constantly upgraded for effective operations.
  • The escalations will be emailed to the client on a daily basis for further action.


HR activities such as pay-roll administration, training and development, record keeping, performance appraisal records, human resource policy clarification etc are all people intensive activities which involve a lot of time and energy. Such activities are repetitive and routine in nature. Therefore the companies with intent to concentrate on their core activities outsource these HR activities.

The various HR Services include:

  • Payroll Administration including handling taxes issues, leave with wages, sick leave etc
  • Employee Benefits: Health, Medical, Group Medical, Life, 401(k) plans etc.
  • HR Management includes recruitment, induction, PMS, training & development, exit interviews, resignation and relieving procedures, employee travel plans etc.
  • Employees' Background Verification
  • Employees' Grievance Handling & Welfare Activities

We have a handful of experience in HR Services and you stay focused on your business by outsourcing your Human Resource Management to us.


Data processing is a critical activity in an organization. It's a time consuming activity and needs to be accurate. So many organizations outsource their Data processing and management activity.

We offer excellent data processing and management services at affordable rates. With a team of data entry specialists, we are able to perform error-free data management services.

Our Data processing and management service includes:

  • Data Maintenance
  • Data Entry
  • Data Processing
  • Data Conversion
  • Data Mining
  • Data Cleansing
  • New Database Creation

Save tremendous amount of time and money, by outsourcing your Data processing and management services to us.


Most of the organizations widely outsource their accounting and financial operations to BPO companies, in order to save both operational costs and capital expenditure.

In accounting and financial outsourcing, we promise for confidentiality, data security, risk management, governance and improved efficiency.

The various accounting services include:

  • Accounts Payable Processing
  • Accounts Receivable Functions
  • Invoice Factoring Functions
  • Cheque Postings
  • Document Management
  • Invoice Entering
  • Verification and collections Calls
  • Financial Statement Preparation
  • General Ledger Maintenance
  • Monthly and Year-end Closing Assistance
  • Payroll Processing
  • Accounts Reconciliation

Today's business demands high quality service at a lesser cost to compete in price driven markets. The outsourcing model helps companies to focus on R&D and new initiatives to provide new products and services to their customers and to sustain in the competitive markets.

We at Emperical offer specialized BPO services to our clients. The clients can reduce their operational overheads by outsourcing. The outsourced activity will be performed by trained executives and manager to deliver the best to our clients. Each outsourced process will be executed by trained and experienced professionals. A detailed process flow is derived in consultation with the clients to provide a quality service. Our team will be in touch with the client regularly and periodic reviews will be conducted to evaluate the operation and to fill the gaps.